CrossGroup Seminars
Executive Coaching
At Cross Group, we understand that every company is different, which is why our seminars are custom-tailored to fit your needs.
For instance, we evaluate every client’s needs and develop a personalized strategy and adapt the course content to fit our client’s culture.
EXPLORE OUR EXPERTISE
Click any area of our expertise below to see which seminars may fit your needs so we may build you a customized solution.
Client Facing/Sales
Technical Skills
Communication
Team Development
Leadership
Client-Facing/Sales
Sales Training
Topics Covered:
- Making effective sales calls
- Identifying needs
- Creating interest
- Building relationships
Course Duration: 1 Day
Working With Clients
Topics Covered:
- Communication
- Understanding client expectations and needs
- Responsiveness
- Develop a plan of action
- Accountability
Course Duration: 1 Day
The Trusted Advisor
Topics Covered:
- Earning trust
- Creating a win-win relationship
- Utilizing a strategic process to selling in complex organizations
- Building long-term mutual relationships, repeat business and referrals
- Proposals
Course Duration: 1 Day
Sales Management
Topics Covered:
- Managing the sales process
- Identifying key accounts and prioritizing opportunities
- Making go/no go decisions
- Building long-term, mutually beneficial client relationships
Course Duration: 1 Day
Negotiation Skills
Topics Covered:
- Valuing Win-Win thinking
- Practicing the Mutual Gains approach: Preparation, Creating Value, Distributing Value, Follow Through
- Rehearsing dialog and learning skills
- Hands-on practice with negotiation techniques
Course Duration: 1 Day
Personal Marketing Through Relationships
Topics Covered:
- Networking in a professional environment
- Creating interest in your professional services
- Understanding client needs and issues
- Basic questioning and active listening
Course Duration: 1 Day
Technical Skills
Developing Active Participation Technical Workshops
Topics Covered:
- Importance of active participation learning
- Key elements to a workshop
- Facilitation skills
- Course development of handouts, learning exercises, and presentation materials
- Coaching and feedback as course is developed
Course Duration: 3 – 6 hour sessions (about one month apart)
Directing Technical Work
Topics Covered:
- Leadership by influence
- Delegation of tasks
- Giving feedback
- Coaching and mentoring
- Collaboration with manager in career development plans for technical experts
Course Duration: 1 Day
Presentation Skills
Topics Covered:
- Controlling nervousness
- Projecting confidence
- Holding the audience’s attention
- Planning a presentation
- Using PowerPoint slides effectively
- Handling Q&A
Course Duration: 2 Days
“The Cross Group has helped us through our recent leadership transition and are preparing us for the next. Our staff learned how leadership is more about the individual and less about “management”. Our staff has become more accountable and less fearful of conflict. I truly appreciate what they’ve done for our company.”
Rebecca Fink
President/CEO- Smith Engineering Company
Practicing Personal Ownership
Topics Covered:
- Identify blaming, procrastinating, and victim thinking
- Begin asking “What Can I Do to help solve this problem?”
- Ask “How can I make a difference?”
Course Duration: 1 Day
Time Management
Topics Covered:
- Managing paper, people, and tasks
- Determining personal roles priorities
- Dealing with the important and urgent tasks
- Practicing time management techniques
Course Duration: 1 Day
Financial Skills
Topics Covered:
- Understanding financial statements
- Financial indicators, ratios and industry trends
- Financial statements as a tool for managing the company
Course Duration: 1 Day
Communication
Communication in the Workplace
Topics Covered:
- Understanding your own personality styles and preferences
- Understanding other personality styles and preferences
- Handling conflict effectively
- Communicating in a business environment
- Working with co-workers and other departments
Course Duration: 1-2 Days
Assertive Dialogue in Difficult Conversations
Topics Covered:
- Building an environment where a meaningful dialog is possible
- Examining your true purpose – what do you want from the conversation
- Exploring personal ownership
- Learning and practicing dialog skills
- Learning and practicing listening skills
Course Duration: 1-2 Days
Team Development
Building a High Performance Team
Topics Covered:
- 5 behaviors of a cohesive team: Trust, Conflict, Commitment, Accountability, Results
- Team communications
- Coaching and mentoring
- Tuckman’s Model of Team Development
Course Duration: 2 Day
Making the Right Hire
Topics Covered:
- Identifying competencies
- Behavioral Interviewing
- Use of assessments
- Ensuring culture fit
Course Duration: 1 Day
Performance Management
Topics Covered:
- Performance Planning and Evaluation
- Career Development Plan
- Giving feedback — delivering difficult messages
- Creating effective goals
- Listening and questioning skills
- Follow up conversations
Course Duration: 1 Day
Leadership
Leadership Skills
Topics Covered:
-
- Strategic thinking
- Developing Strategic Plans
- Building commitment for the plan
- Setting and deploying goals
- Mobilizing and motivating employees to accomplish the plan
- Developing future leaders
Course Duration: 1-2 Days
Supervisory Skills
Topics Covered:
- Delegation and empowerment
- Goal setting
- Giving feedback
- Coaching and mentoring
Course Duration: 1 Day